Q. Why does the DVR work fine, but cannot control the DVR by the front panel or remote controller?

A. 1) Inner connection problem. Please open the case to check if there's a problem with the cable and the connection

2) DVR hardware problem

Q. How many languages do the DVRs support?

A. 1) All DVRs support English.

2) Can add other languages if needed.

Q. what is the HDD interface?

A. 1) Now all the DVRs from RaySharp only support IDE port.

2) D6004 supports IDE &SATA ports

Q. Why the used storage every hour is different at different period?

A.1) It is closely related to the setup. At different record frame rate, resolution and picture quality, it will have different bitrate. The lower the record frame rate, resolution and picture quality, the less the bitrate.

2) The used storage is closely related to the movement of picture. If the image is static, the used storage is small. If the image is movable, the storage is large. That is, on different movable picture, maybe the gap of different used storage is most large.

Q. What are the backup methods?

A.1) If DVR has no USB or RJ-45 port , the only way to backup the recorded data is to remove the HDD inside DVR and connect the HDD to computer and use the client software to backup.

2) If DVR has USB port, connect DVR to computer by USB cable and use the client software to backup

3) If DVR support network function, you can backup the recorded data by IE or client software.

Q. Which model supports IE?

A. D3108/3116/6000Series support IE.

Q. Why cannot I change Time/Date?

A. Please stop record before you change the Time/Date.

Q. Why cannot I access Record set submenu?

A. Please stop record before you access this item.

Q. Why cannot I access Network Set submenu?

A. Please stop the connection of the client software from Internet or Intranet before you access Network Set submenu

Q. There is a movement, but the DVR does not start recording, why?

A.1) It doesn't enable motion detection function, as to how to enable this function, please read the user manual carefully.

2) The sensitivity is not enough. Please change the motion level.

Q. I can access DVR in LAN, but can not access it by Internet, why?

A. If you want to access DVR by Internet, you must setup virtual servers in your router, the virtual servers in your router will directly forward the related data from DVR to route's public IP, and then, you can access your DVR by Internet.

Q. I've connected DVR to computer by USB cable, but I can not play the recorded data on the HDD, why?

A. Remove the USB cable and plug the USB cable into computer again. Wait for a moment, after computer has detected the USB device successfully (there's a green arrow displayed on the right bottom of computer's screen), run the client software, it will work now

Q. Can I prevent other people from stopping the recording while I am gone?

A. If the DVR is in recording mode, set password 'on' in menu setup, no one can change the set unless he has the right password.

Q. How can I erase all data on the hard disk drive?

A. Select 'HDD Format Set' option in the menu.

Q. Can my desktop PC read the video data on hard disk drive in DVR?

A. Yes, you can use our software to read all video data on hard disk.

Q. What happens if I install my PC hard disk drive into the DVR?

A. You can use a PC hard disk drive in the DVR. However, once it runs in DVR, it will delete any PC operation system and files on the hard disk drive.

Q. What kind of hard disk drive should I purchase to make the DVR run?

A. Any PC compatible IDE, ATA hard disk drive will work.

Q. Does DVR kit come with cameras or hard disk drive?

A. No. You have to buy each accessory separately.